Returns & Refund Policy

Last updated: 1 July 2026

Every Lumessa ceiling is custom-made to your room, so this policy explains clearly how deposits, cancellations and refunds work. It is designed to be fair to you while reflecting the made-to-order nature of our product.

Custom-made products

Because membranes are cut, printed and welded to your exact measurements, they cannot be resold or restocked. As such they are not eligible for standard return once manufacturing has begun.

Cancelling before production

You may cancel your order in writing before we begin manufacturing and receive a full refund of any deposit paid, less any survey or design fees already incurred. Once your membrane enters production, the deposit becomes non-refundable as it covers material and workshop time.

If something isn’t right

If your installed ceiling has a manufacturing defect or does not match the agreed specification, contact us within 14 days of installation. We will inspect the work and, where the fault is ours, repair or replace the affected membrane at no cost to you.

What isn’t covered

• Changes of mind about colour or finish after approving the design proof.
• Damage caused after installation by accidents, alterations or misuse.
• Delays or issues arising from inaccurate information or restricted site access.

How refunds are issued

Approved refunds are returned using your original payment method, normally within 14 business days of confirmation.

Contact us

To discuss a cancellation or concern, email [email protected] or call +60 12-778 4460.